on the same machine with 2 GTX980ti on which I have been crunching GPUGRID for 2 1/2 years on Windows XP, I have installed Windows 10 recently.
For 3 days, I have been crunching LHC tasks, which don't use the GPU.

Today I started crunching GPUGRID, and it happens every few hours that all of a sudden the monitor becomes black.
From what it looks, GPUGRID crunching stops at that moment (the PC eminates less temperature), but there is some warm air coming out from the side, so I guess that the LHC tasks carry on (BTW, during only LHC crunching in the past days, this problem never happened).

All I can do is to push the off-button and make a reboot.

The Windows event log under system shows the warning "the graphic driver nvlddmkm does no longer react and was restored. This entry shows up between 50 and 60 times within about 4 minutes, at around the time the monitor got black (probably at some point the driver could no longer be restored, or whatever).
Under "details" it shows an eventID 4101, and under event data "nvlddmkm"

Does anyone know about this problem, and could give me an advice how to solve it?

Driver crashes are a common problem when a GPU is overheated or overclocked.

Check ventilation and dust bunnies: if overclocked, knock it back a couple of notches.

You can install TThrottle and record the GPU temps in order to find out. After a crash, you can reboot and check the temperature graphs of the last 24 hours. In TThrottle you may also set a particular max. temperature to shut down the PC automatically before the GPU gets damaged, I normally set it to 85°C.

https://efmer.com/download-tthrottle/

In addition to that, MSI Afterburner keeps my GPU temps constantly below 70°C. Both measures together have saved my GPUs a couple of times.

In case the GPU temperature is too high, you could try to renew the thermal grease. If that is not successful there may be a broken heat pipe. But in case the GPU temperatures are OK, that unfortunately does not mean anything as the memory chips or voltage regulators temps don't show up in the graphs. There simply are no sensors there. A thermogram of the board could reveal the error cause then.

https://www.guru3d.com/articles-pages/msi-geforce-gtx-970-gaming-review,9.html
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I would love to see HCF1 protein folding and interaction simulations to help my little boy... someday.

If you don't find this problem is heat related it could be that you are not using a good driver. You mentioned that you installed Windows 10. That implies that you did a clean or new install rather than an upgrade.

You did not state that you installed the current video drivers directly from Nvidia. If you didn't do so I would suggest downloading those first and then doing a clean install of the video drivers.

Use DDU (Display Driver Uninstaller) first. It will also set Windows 10 so it won't install the Win 10 default drivers. Then install the current Nvidia drivers.

Driver crashes are a common problem when a GPU is overheated or overclocked.
Check ventilation and dust bunnies: if overclocked, knock it back a couple of notches.

If you don't find this problem is heat related it could be that you are not using a good driver. You mentioned that you installed Windows 10. That implies that you did a clean or new install rather than an upgrade.

You did not state that you installed the current video drivers directly from Nvidia. If you didn't do so I would suggest downloading those first and then doing a clean install of the video drivers.

... The driver I now downloaded from NVIDIA is 398.36. Installation worked without problems, so I restarted BOINC / GPUGRID and will see what happens (even the tasks which I interruped for the new driver installation were continued normally)

as I wrote,

in case the GPU temperatures are OK, that unfortunately does not mean anything as the memory chips or voltage regulators temps don't show up

The problem still exists, despite of the new driver :-(((

In Windows, the only proper way to install a new driver is to first uninstall the old driver. And it has to be a clean uninstall using Display Driver Uninstaller (DDU), to get rid of all the traces of the old one (chose the option to reboot into Safe Mode).

I had the same problem, it was a power saving issue with the BIOS and Windows 10

I had the same problem, it was a power saving issue with the BIOS and Windows 10

I had the same problem, it was a power saving issue with the BIOS and Windows 10

How did you resolve it?

- Folding@Home, which is working with OpenGL (in contrast to GPUGRID and SETI, both of which work with CUDA).

the strange thing is, though, that the problem did NOT occur within the first 2-3 days after the installation of Windows 10; but only after I started GPUGRID crunching (before, I was only crunching LHC tasks via the CPU).

I think you could just unplug the PCIe power cables one at a time to do a simple test.

I think you could just unplug the PCIe power cables one at a time to do a simple test.

This is a very bad idea.

On my Windows 10 PC SETI@home uses opencl_nvidia_SoG. On GPUGRID the app uses cuda80 and all tasks fail.
Tullio

For a test, you should remove the card completely. Because If you leave one in the Mainboard slot without further 6/8pin supply, it will not get supplied properly and (likely) the PC not power up. If you are lucky you'll hear the common BIOS beep codes and no more, but it also could result in further hardware damage, as some components e.g. gates will be operated at undefined states or even oscillate, resulting in local excess current. DONT try that.

My understanding is that NVidia cards are designed to power up using the 75W available from the PCIe slot, detect that the additional power cables are unconnected, and refuse to move out of a protective low-power state.

Thus, in a different state from total removal. Possibly safe, but nor very informative.

I don't think that any of the signal inputs are left "floating", if that is the concern. They will all be tied to a supply voltage, and clamped in a known state. Nvidia would not leave that situation unprotected by any means.

earlier today I wrote:

I am trying now various methods to "delimit" the problem:

- right now, I am crunching SETI@home tasks, so I'll see, whether the problem occurs also there. If so, then I might install

- Folding@Home, which is working with OpenGL (in contrast to GPUGRID and SETI, both of which work with CUDA).

If the problem persists in both of the above cases, then I will revert back to Windows XP (on the same machine, with dual boot) which I have used for the past 2 1/2 years, and see,if the problem also occurs then.

In case it does, then I am afraid that JoergF may be right when assuming that there may be some kind of hardware failure :-(((

I had the same problem, it was a power saving issue with the BIOS and Windows 10

How did you resolve it?

I turned off that feature untill a new BIOS came out, that and the "Fall creators update" fixed it for me.

When ever I was using all the cards, I dug into it so far as it had to do with your utilization being high and no SLI bridge being on or present.

My motherboard was like shaking down a battleship, all kinds of problems.


Edit: When I switched to Windows 10 I hated it, the looks, where stuff was. Then I remembered reading about a small applet called Classic Shell that gave you the option of a Windows 7 or XP start menu with desktop icons instead of those stupid boxes.


It has a ton of options like Windows explorer all the menus and pathways once I installed it I was very happy with Windows 10. It would even create backups of the changes I made and ask me if I wanted to restore my changes after installing those major Windows updates.


Anyway, for those people who will be forced to switch 10, it's a pretty cool alternative.

I turned off that feature untill a new BIOS came out, that and the "Fall creators update" fixed it for me.

which means: in the Windows Energy settings you switched "turn off monitor" to "never" ? So your monitor was on 24 hours per day?

Also: did the problem occur only when crunching GPUGRID? Or anytime else?

... and no SLI bridge being on or present.

You don't want to run your GPU's in SLI mode while crunching WU's, it doesn't cause problems to have the bridge on. Just make sure SLI is turned off while running GPUGrid.


I'm not saying this will fix your problem, but I'm pretty sure it is a power saving issue with your monitor\GPU's.

...but I'm pretty sure it is a power saving issue with your monitor\GPU's.

... probably I'll know more during the course of today.

You posted earlier that "I got some kind of warning that the SLI bridge is missing."

That can only have come from the NVidia driver. It sounds like SLI support is enabled in the driver, but not in your current hardware configuration. I'd turn it off from the 3D settings page in the NVidia Control Panel.

... I'd turn it off from the 3D settings page in the NVidia Control Panel.

My understanding is that NVidia cards are designed to power up using the 75W available from the PCIe slot, detect that the additional power cables are unconnected, and refuse to move out of a protective low-power state.

Thus, in a different state from total removal. Possibly safe, but nor very informative.